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Shipping & Delivery

Royal Mail is still providing a good service with 1st class orders generally received in 3-5 working days, however orders can take up to 5 days to be received at the moment so please use Guaranteed services if your order is urgent.

Cakeshop is fully operational and we look forward to receiving your orders as usual :)

 

We dispatch all orders placed before 2pm on the same working day, and all orders placed after 2pm are dispatched on the following working day but we will always try to dispatch orders after 2pm if we have time. Cakeshop ‘working days’ are Monday to Friday (excluding UK bank holidays).

Estimated delivery time (not including weekends or UK bank holidays) is as follows:

 

UK

 

First class orders are usually received within 1-3 working days from dispatch via 1st Class Royal Mail (9 out of 10 orders are received next day) - HOWEVER currently we are seeing this extended to up to 5 days due to the coronavirus slowing postal services.

 

UK Guaranteed Services

 

Our Guaranteed services are guaranteed for delivery by 1pm next working day (or Saturday if you paid for Saturday Guarantee). This is the next day from the dispatch date. Note - guaranteed services require a signature on delivery.

 

Europe

 

3-5 working days from dispatch via International Airmail

 

US, Canada, Australia

 

5-7 working days from dispatch via International Airmail

 

Rest of world

 

Please contact us with your delivery address for an accurate estimate

 

We’ll send you an email as soon as we’ve popped your edible cake toppers in the post.

We send UK orders free of charge via 1st class post with Royal Mail. International orders are sent via International Airmail, and our rates are the same no matter how many cake toppers you order.

 Shipping options

 Our rate

UK 1st class

Free

UK next day guaranteed (by 1pm - not including Saturdays)

£6.50

(Please note this is the rate we are charged by Royal Mail, we make no profit on delivery)

UK Saturday guaranteed (by 1pm)

£9.00

(Please note this is the rate we are charged by Royal Mail, we make no profit on delivery)

Europe

£1.50

Rest of world

£1.75

 

Will my cake toppers need to be signed for when they’re delivered?

No signature is required for standard shipping, only for UK Special delivery services. Our packaging fits through a standard letterbox: cupcake toppers are sent in A5 packaging and cake toppers are sent in A4 packaging. If for any reason your package can’t be delivered, it will be returned to the nearest Royal Mail depot and a slip will be left to let you know that it’s waiting for you to collect.

 

My order hasn’t arrived. What can I do?

Sometimes, especially during peak periods like Christmas, post can be delayed or go missing. If this happens to you, please contact us as soon as possible via our contact form.