To get the best possible print, you need the best possible image.

A few things to keep in mind when choosing your photos:

Accepted: JPG, PNG, HEIC Not accepted: video files, Word documents, PDFs (convert to JPG here first). If an image won't upload, try taking a screenshot of it and uploading that instead.

Size and resolution

Aim for at least 1,000 pixels on the shortest edge

We print at 300 DPI, so use this setting if scanning

Bigger is better: the larger the image, the better the print

Low-res photos are still accepted, but quality may suffer. You'll always see a preview before ordering, and what you see is what gets printed

Not sure if your photo is high enough resolution? Ask us: hello@cakeshop.com

Colour and detail

Bright, high-contrast photos print far better than dark or dim ones. Brightening, adding contrast and boosting saturation before uploading makes a real difference

Keep detail simple on smaller toppers, especially wafer. A group photo on a small topper is like a family photo on a stamp: nobody's recognisable. Group shots work best on sponge toppers, where there's more space, or zoomed in for cupcakes

Top tip: Going for a really high-quality finish? Icing toppers print noticeably sharper than wafer.

How to create a custom icing sponge topper.

1. Choose your topper type - go to Products and pick Round, Square, Portrait or Landscape

2. Pick a design - filter or search by recipient, occasion or theme, or start from a plain template

3. Choose size - you can also switch shape here, and check the description, delivery info and ingredients

4. Personalise it - tap text layers to type (character limit shown underneath), tap image layers to upload, then zoom, rotate and drag to position. Reset undoes your edits. Tap Done on each layer, then Next

5. Check your basket - edit any layer before ordering, since we print exactly what you see. Increase quantity here if you need more than one

Stuck, or found a bug? Email hello@cakeshop.com (check spam for our reply within 24 hours).

How to create a custom edible cupcake toppers.

1. Choose your topper type - go to Products and pick Cupcake Wafer, Cupcake Icing or Cupcake Retro

2. Pick a design - filter or search by recipient, occasion or theme, or start from a plain template

3. Choose size and quantity - check description, delivery info and ingredients here too

4. Personalise it - tap text layers to type, tap image layers to upload, zoom/rotate/drag to fit, then Done and Next. We print exactly what you see, so check it looks right

5. Fill your sheet - your design only fills one space to start. Use Add another design for a mix of designs, the red X to remove one, and the +/− or Fill Sheet to fill the remaining spaces with one design. Once full, Update Sheet becomes active

6. Check your basket - scroll through the sheet using the dots, or tap Edit Sheet to review and adjust quantities. Increase quantity here for more than one full sheet

Stuck, or found a bug? Email hello@cakeshop.com (check spam for our reply within 24 hours).

How to create a personalised glitter topper.

1. Choose glitter toppers from Products

2. Pick a design - filter or search by recipient, occasion or theme, or build your own custom message under Make Your Own

3. Choose a colour - 14 available. Check the description, delivery info and what's included here too

4. Personalise it - tap each text icon, type your text (character counter shown), tap Done, then repeat for any other fields. Note: the on-screen preview is basic, our designers perfect it before cutting and shipping

5. Add to basket - tap Next once your text is set. You can still preview other colours before adding

6. Check your basket - tap Edit to fix mistakes and re-add. Increase quantity here if you need more than one

Stuck, or found a bug? Email hello@cakeshop.com (check spam for our reply within 24 hours).