What does it mean when the 'Sheet not complete' warning appears?

We print your toppers onto a sheet which we pre-cut for you so that you can pop/peel them off the sheet really easily. 

Our website allows you to have as many different toppers on a sheet as possible, but you need to ensure (regardless of whether you are using 1 topper design or many different ones on a sheet) that your sheet is filled before you can checkout.

To do this, when you see the below in the cart please click the green 'Edit Sheet' link... You will now see your sheet is not full: "Fill your sheet 1/12" is shown at the top, this is letting us know we have only filled 1 of our 12 slots so far, so we need to fill it up to continue. You can now fill the empty slots by clicking the + buttons next to a topper or clicking the 'Fill Sheet' button next to it.

Now you should see that the sheet is full, and you simply need to click 'Update Sheet' before checking out to save the sheet.

If you saw the order confirmation page after payment then don't worry - we have your order.

If you have not received an email this may be because the email has gone into your spam/junk folder, so please check here first...

...If the email isn't in this folder then please get in contact with us at hello@cakeshop.com and we can answer any questions you have or send you a receipt if needed, again remember to keep an eye on your spam just in case our response goes into this folder :)

You should have received an email at time of dispatch from our courier if you are in the UK with your tracking details on it. This will be sent to the email address provided at the checkout. Please check your spam/junk for this if you cannot see it - we ship all orders received by 2pm on the same working day (Monday - Friday).
 

We are truly sorry if your order has not arrived within the expected delivery window. We understand how important it is to receive your order on time and we empathise with any frustration this delay may have caused. It's possible that the order may have been delayed or lost in transit by the mail services, which unfortunately we hope you appreciate - is beyond our control.

If you need your order by a specific date, please don't hesitate to reach out to us as soon as possible so we can resend it with enough time.
 

If your order is running late, or it's too late now - please contact us at hello@cakeshop.com and our amazing customer service team will do everything they can to make things right.

Remember to please check your junk/spam folder for responses from us, we aim to respond within 24 hours.